This website is owned by “Skybridge Solutions Limited”
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period: The period during which the consumer can exercise their right of cancellation.
Consumer: The natural person who is not acting in the course of a trade, business, or profession and who enters into a distance contract with the entrepreneur.
Day: A calendar day.
Duration transaction: A distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time.
Durable medium: Any means enabling the consumer or entrepreneur to store information addressed personally in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: The possibility for the consumer to cancel the distance contract within the withdrawal period.
Entrepreneur: Sky Pet Paradise, the entity offering products and/or services to consumers at a distance.
Distance contract: A contract concluded exclusively through one or more means of remote communication as part of a system for the distance sale of products and/or services.
Remote communication technique: A means that can be used to conclude an agreement without the consumer and entrepreneur being in the same physical space.
General Terms and Conditions: The current terms and conditions of Sky Pet Paradise.
Article 2 – Applicability
These General Terms and Conditions apply to every offer, distance contract, and order concluded between Sky Pet Paradise and the consumer.
Before the conclusion of a distance contract, these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that these Terms and Conditions can be accessed electronically and sent free of charge upon request.
If additional specific product or service conditions apply, they will be provided alongside these General Terms and Conditions. In case of conflicting provisions, the most favorable to the consumer will apply.
If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in effect.
Situations or ambiguities not addressed in these Terms and Conditions will be interpreted in line with their spirit.
Article 3 – Entrepreneur’s Identity
Company Name: Skybridge Solutions Limited
Address: RM 509,5/F,THE CLOUD,111 TUNG CHAU STREET,Tai Kok Tsui, Hong Kong
Email: [email protected]
Phone: +1 209 2663124
Article 4 – The Offer
If an offer has limited validity or is subject to conditions, this will be explicitly stated.
The offer includes a complete and accurate description of the products and/or services offered. Images provided will truthfully represent the products.
Obvious mistakes or errors in the offer do not bind the entrepreneur.
Each offer will contain sufficient information for the consumer to understand their rights and obligations, including:
Price, including taxes.
Any additional shipping or delivery costs.
Methods of payment, delivery, and fulfillment.
Applicability of the right of withdrawal.
Validity period of the offer.
Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and complies with its conditions.
If the contract is concluded electronically, the entrepreneur will acknowledge receipt of the acceptance electronically.
The entrepreneur will implement necessary measures to secure electronic data transmission and ensure a secure web environment for payments.
The entrepreneur reserves the right to investigate the consumer’s ability to fulfill payment obligations and may refuse or attach conditions to the agreement if necessary.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days without providing a reason. This period begins the day after the product is received.
During the withdrawal period, consumers must handle the product and packaging carefully and return the product in its original condition, including accessories and packaging.
Consumers must notify Sky Pet Paradise of their intention to withdraw by email or written communication within the withdrawal period.
Article 7 – Costs in Case of Withdrawal
Consumers bear the cost of returning the product unless agreed otherwise.
Sky Pet Paradise will refund any payments made, including delivery charges (if applicable), within 14 days of receiving the returned product or proof of return shipment.
Article 8 – Price
All prices include applicable taxes unless stated otherwise.
Sky Pet Paradise reserves the right to adjust prices due to VAT rate changes or market conditions.
Additional customs duties or import fees are the responsibility of the consumer.
Article 9 – Conformity and Warranty
Products will conform to the agreement, specifications, and reasonable usability requirements.
Consumers must report defective or incorrectly delivered products within 14 days of receipt.
The warranty does not apply to defects caused by improper use or unauthorized modifications.
Article 10 – Delivery and Execution
Sky Pet Paradise will execute accepted orders with due care, delivering to the address specified by the consumer.
If delivery is delayed, the consumer will be informed promptly and can cancel the order if needed.
The risk of product damage or loss transfers to the consumer upon delivery.
Article 11 – Duration Transactions and Termination
Fixed-term contracts will not be automatically renewed unless explicitly agreed.
Consumers may terminate open-ended contracts at any time with due notice.
The notice period for termination will not exceed one month.
Article 12 – Payment
Payments must be made within 7 days of the cooling-off period unless otherwise agreed.
Consumers must report inaccuracies in payment information immediately.
Sky Pet Paradise reserves the right to charge reasonable costs for non-payment.
Article 13 – Complaints Procedure
Complaints must be submitted to Sky Pet Paradise within 7 days of discovery, including a clear description of the issue.
Complaints will be addressed within 14 days. If more time is required, the consumer will be informed of the delay.
If a complaint is justified, Sky Pet Paradise will replace or repair the product at no additional cost.
Article 14 – Disputes
These Terms and Conditions are governed by the laws of [Your Jurisdiction].
Any disputes will be resolved in accordance with local laws.
Article 15 – Amendments
Sky Pet Paradise reserves the right to amend these Terms and Conditions. Changes will be communicated via our website and take effect immediately unless stated otherwise.