This website is owned by “Skybridge Solutions Limited”
At Sky Pet Paradise, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward returns policy to assist you.
Returns
Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Time Frame: You have 30 days from the date of delivery to initiate a return.
Process: To start a return, please contact our customer service team at [email protected]
with your order number and details about the product you wish to return. We will provide you with a return authorization and instructions on how to proceed.
Refunds
Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
Approval: If the return is approved, we will process your refund to the original method of payment.
Processing Time: Please allow up to 10 business days for the refund to appear in your account, depending on your bank or credit card issuer.
Exchanges
- If you received a defective or damaged item, we will gladly replace it. Please contact us at [email protected]
with details and, if possible, photographs of the defect or damage.
Shipping Costs
Customer Responsibility: You are responsible for paying the shipping costs for returning your item.
Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
- Certain items are exempt from being returned, such as perishable goods, personalized items, and health and hygiene products.
Contact Us
If you have any questions or need further assistance regarding our returns policy, please do not hesitate to contact us at [email protected] .
Note: This returns policy is subject to change without prior notice. Please review it periodically for any updates.